Eversource: Horrible service. I moved to a house and called...

A Eversource customer review by GetHuman user GetHuman-stelkj from November 29th, 2017

Background on GetHuman-stelkj's case

GetHuman: GetHuman-stelkj - can you tell our other Eversource customers when your case took place?
GetHuman-stelkj: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman-stelkj: I used the 800-340-9822 number I found for on the GetHuman Eversource customer phone number page I was on: Eversource Customer Service Phone Number
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-stelkj a list of common Eversource problems)
GetHuman-stelkj: "Equipment damage/repair needed" was why I was trying to call.

GetHuman-stelkj's review of Eversource customer service

GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-stelkj: Horrible service. I moved to a house and called to transfer service in my name they scheduled a meter read. But when they can they said I never set up a account and turned off my electric. It is a Saturday to when I call to resolve this they tell me too bad I'm stuck until Monday this is bulls***
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
GetHuman-stelkj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-stelkj: I'd give them a two out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
GetHuman-stelkj: For that I would say five out of five.
GetHuman: And finally- any advice for other Eversource customers?
GetHuman-stelkj: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-stelkj taken from his Eversource customer service problem that occurred on November 21st, 2017.


1.56 of 5 stars | 132 reviews

GetHuman-stelkj's Eversource Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Eversource, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Eversource in any way.

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