Eversource: Terrible Response Time
A Eversource customer review by GetHuman user GetHuman-ptboy10 from November 29th, 2017
Background on GetHuman-ptboy10's case
GetHuman: GetHuman-ptboy10 - can you tell our other Eversource customers when your case took place?
GetHuman-ptboy10: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ptboy10 a list of common Eversource problems)
GetHuman-ptboy10: "Complaint" was why I was trying to call.
GetHuman-ptboy10's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ptboy10: Terrible Response Time
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-ptboy10: This is the worst service I have experienced in my lifetime. Almost impossible to get in touch with a human, and when I finally did ( After having no power for * hours ) They said someone would be there in * to * hours....that was * hours ago...still no power, and they couldn't care less....I wish I could give them a neg one star....Absolutely disgraceful ..they should be ashamed !
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
GetHuman-ptboy10: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ptboy10: I'd give them a three out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
GetHuman-ptboy10: For that I would say four out of five.
GetHuman: And finally- any advice for other Eversource customers?
GetHuman-ptboy10: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ptboy10 taken from his Eversource customer service problem that occurred on November 23rd, 2017.