Facebook: ACTIVATE MY ACCOUNT...
A Facebook customer review by GetHuman user ~Sertan Cetinkaya from November 25th, 2017
Background on ~Sertan Cetinkaya's case
GetHuman: ~Sertan Cetinkaya - can you tell our other Facebook customers when your case took place?
~Sertan Cetinkaya: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Sertan Cetinkaya a list of common Facebook problems)
~Sertan Cetinkaya: "Account hacked" was why I was trying to contact.
~Sertan Cetinkaya's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sertan Cetinkaya: ACTIVATE MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Sertan Cetinkaya: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sertan Cetinkaya: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Sertan Cetinkaya: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Sertan Cetinkaya: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sertan Cetinkaya taken from his Facebook customer service problem that occurred on November 22nd, 2017.