Facebook: Hola porque me han desactivado mi cuenta de fb...
A Facebook customer review by GetHuman user ~Gisela Bracamontes from November 24th, 2017
Background on ~Gisela Bracamontes's case
GetHuman: ~Gisela Bracamontes - can you tell our other Facebook customers when your case took place?
~Gisela Bracamontes: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Gisela Bracamontes a list of common Facebook problems)
~Gisela Bracamontes: "Account hacked" was why I was trying to contact.
~Gisela Bracamontes's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gisela Bracamontes: Hola porque me han desactivado mi cuenta de fb si yo no eh desobedecido las normas de fb , yo tengo muchos fakes que se hacen pasar por mi ,y yo soy la verdadera no es justo que me hagan estoy activenme mi cuenta de nuevo se los agradere de mi espero que lo hagan porfa
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Gisela Bracamontes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gisela Bracamontes: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Gisela Bracamontes: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Gisela Bracamontes: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gisela Bracamontes taken from his Facebook customer service problem that occurred on November 16th, 2017.