Facebook: I am locked out of my account and can not find...
A Facebook customer review by GetHuman user ~Robert Westcot from November 25th, 2017
Background on ~Robert Westcot's case
GetHuman: ~Robert Westcot - can you tell our other Facebook customers when your case took place?
~Robert Westcot: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Westcot a list of common Facebook problems)
~Robert Westcot: "Merge Pages" was why I was trying to contact.
~Robert Westcot's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Westcot: I am locked out of my account and can not find help. My mobile telephone does not have text, and i do not have photo ID on my computer. I need real help, not told to sift through non helpful answers. *****@***.com
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Robert Westcot: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Westcot: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Robert Westcot: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Robert Westcot: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Westcot taken from his Facebook customer service problem that occurred on November 23rd, 2017.