I could not access my facebook account since th...
A Facebook customer review by GetHuman user ~soni balbir from November 24th, 2017
Background on ~soni balbir's case
GetHuman: ~soni balbir - can you tell our other Facebook customers when your case took place?
~soni balbir: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~soni balbir a list of common Facebook problems)
~soni balbir: "Merge Pages" was why I was trying to contact.
~soni balbir's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~soni balbir: I could not access my facebook account since this morning, the below mentioned msg is appeared:**You started securing your account on Monday, November **, **** at **:** a.m. by clicking a link emailed you. To finish securing your account please verity your identity and change your password. Your account will be remain hidden untill you complete this process.**But, in continuation of the above questions I uploaded my driving licence copy and even change my password, but still it could not be accessed. You are humbly requested to please help me, and if you need any further information from me I would be happy. Please help to access my account..**With ward regards,**Balbir*Email: *****@***.com *alternative email: *****@***.com
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~soni balbir: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~soni balbir: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~soni balbir: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~soni balbir: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~soni balbir taken from his Facebook customer service problem that occurred on November 22nd, 2017.