I couldn't access my facebook last * weeks i no...
A Facebook customer review by GetHuman user ~Baahja Yasin from November 19th, 2017
Background on ~Baahja Yasin's case
GetHuman: ~Baahja Yasin - can you tell our other Facebook customers when your case took place?
~Baahja Yasin: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Baahja Yasin a list of common Facebook problems)
~Baahja Yasin: "Account hacked" was why I was trying to contact.
~Baahja Yasin's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Baahja Yasin: I couldn't access my facebook last * weeks i no longer use my email and my old phone so i need help and this didn't help me. I need my facebook back.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Baahja Yasin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Baahja Yasin: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Baahja Yasin: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Baahja Yasin: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Baahja Yasin taken from his Facebook customer service problem that occurred on November 10th, 2017.