Facebook: I found out the number is of no use, I need a h...
A Facebook customer review by GetHuman user ~karen ann eberts from November 23rd, 2017
Background on ~karen ann eberts's case
GetHuman: ~karen ann eberts - can you tell our other Facebook customers when your case took place?
~karen ann eberts: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~karen ann eberts a list of common Facebook problems)
~karen ann eberts: "Recover Hacked Account" was why I was trying to contact.
~karen ann eberts's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen ann eberts: I found out the number is of no use, I need a human contact to explain the problem. I want my money back.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~karen ann eberts: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen ann eberts: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~karen ann eberts: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~karen ann eberts: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen ann eberts taken from his Facebook customer service problem that occurred on November 16th, 2017.