Facebook: I had to scan my state issued ID because it is...
A Facebook customer review by GetHuman user ~Zoes Eden from November 26th, 2017
Background on ~Zoes Eden's case
GetHuman: ~Zoes Eden - can you tell our other Facebook customers when your case took place?
~Zoes Eden: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Zoes Eden a list of common Facebook problems)
~Zoes Eden: "Flagged Post" was why I was trying to contact.
~Zoes Eden's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zoes Eden: I had to scan my state issued ID because it is having problems recognizing my computer and thinks I have been hacked?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Zoes Eden: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zoes Eden: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Zoes Eden: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Zoes Eden: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zoes Eden taken from his Facebook customer service problem that occurred on November 21st, 2017.