Facebook: i believe my account was hacked and cos faceboo...

A Facebook customer review by GetHuman user ~sandra Ajayi (Sandy) from November 28th, 2017

Background on ~sandra Ajayi (Sandy)'s case

GetHuman: ~sandra Ajayi (Sandy) - can you tell our other Facebook customers when your case took place?
~sandra Ajayi (Sandy): Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
~sandra Ajayi (Sandy): I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~sandra Ajayi (Sandy) a list of common Facebook problems)
~sandra Ajayi (Sandy): "Account hacked" was why I was trying to contact.

~sandra Ajayi (Sandy)'s review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandra Ajayi (Sandy): i believe my account was hacked and cos facebook locked my account. i have sent my photo id and even tried to open another account. i need help cos i dont want to lose my contacts
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~sandra Ajayi (Sandy): I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandra Ajayi (Sandy): I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~sandra Ajayi (Sandy): For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~sandra Ajayi (Sandy): Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandra Ajayi (Sandy) taken from his Facebook customer service problem that occurred on November 20th, 2017.


1.47 of 5 stars | 2518 reviews

~sandra Ajayi (Sandy)'s Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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