Facebook: I have a question that I can't find an answer t...
A Facebook customer review by GetHuman user GetHuman-17085 from November 26th, 2017
Background on GetHuman-17085's case
GetHuman: GetHuman-17085 - can you tell our other Facebook customers when your case took place?
GetHuman-17085: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17085 a list of common Facebook problems)
GetHuman-17085: "Technical support" was why I was trying to contact.
GetHuman-17085's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17085: I have a question that I can't find an answer to online so I tried to talk to a person. You don't offer that service. My question remains unanswered. I need to change the e-mail linked to my account but can't since it's linked to a deleted account. It's deleted, I won't use it again.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-17085: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17085: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-17085: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-17085: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17085 taken from his Facebook customer service problem that occurred on November 22nd, 2017.