Facebook: I have an issue, I have a hotmail account with...
A Facebook customer review by GetHuman user ~firstpicturelady from November 23rd, 2017
Background on ~firstpicturelady's case
GetHuman: ~firstpicturelady - can you tell our other Facebook customers when your case took place?
~firstpicturelady: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~firstpicturelady a list of common Facebook problems)
~firstpicturelady: "Account hacked" was why I was trying to contact.
~firstpicturelady's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~firstpicturelady: I have an issue, I have a hotmail account with a incorrect email address. When I hotmail closed done and switched us to Outlook. Outlook took the old email address instead of the new address. So I have two facebook accounts. I have a large dysfunctional family I grew up in and so for this family under Facebook Paula Oakley (*****@***.com) I keep it separate from my married family. My married Facebook Paula J. Guzman (*****@***.com). Facebook for my hotmail account keeps sending emails to *****@***.com and will not switch to the new email. I HAVE done everything I can do to make this happen. When I enter my new email address for y'll to send me an email for certification I NEVER get it!*NO ONE has a HUMAN to talk to! You have no technical person to help me. *Now I bet you are going to tell me I'm barking up the wrong ladder and direct to someone else, too.*I'd love to find one person to finally handle this.if you can't handle this PLEASE do not se
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~firstpicturelady: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~firstpicturelady: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~firstpicturelady: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~firstpicturelady: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~firstpicturelady taken from his Facebook customer service problem that occurred on November 16th, 2017.