Facebook: I have had the same account for almost * years...
A Facebook customer review by GetHuman user ~Propot Smoker from November 25th, 2017
Background on ~Propot Smoker's case
GetHuman: ~Propot Smoker - can you tell our other Facebook customers when your case took place?
~Propot Smoker: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Propot Smoker a list of common Facebook problems)
~Propot Smoker: "Refund" was why I was trying to contact.
~Propot Smoker's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Propot Smoker: I have had the same account for almost * years now with the same name too. Now facebook wants me to put in another name. Propot Smoker. Sent an e-mail to facebook which was no help. It's kind a funny they can just turn you off no notice of why. And you try to get your account going again you play **** trying to get help. I refuse to put my drivers license out in public, they may say they destroy it but do they copy it down before then? I just want some help to get back into my account. thanks.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Propot Smoker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Propot Smoker: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Propot Smoker: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Propot Smoker: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Propot Smoker taken from his Facebook customer service problem that occurred on November 15th, 2017.