Facebook: I reported a page and individual posts on the p...
A Facebook customer review by GetHuman user GetHuman-309428 from November 21st, 2017
Background on GetHuman-309428's case
GetHuman: GetHuman-309428 - can you tell our other Facebook customers when your case took place?
GetHuman-309428: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309428 a list of common Facebook problems)
GetHuman-309428: "Fraud" was why I was trying to contact.
GetHuman-309428's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309428: I reported a page and individual posts on the page regarding vulgar, extremely sexually explicit derogatory comments about young women in our area which also included their names, locations, and pictures...AND...FB didn't do a **** thing except to continually state none of the above mentioned things violated the "Community Standards"!!! One of the young ladies who was subjected to this **** was so upset she attempted suicide, but does FB care? ABSOLUTELY NOT!!!! These women have families and friends who are being hurt by these insults but still FB refuses to do a **** thing!!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-309428: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309428: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-309428: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-309428: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309428 taken from his Facebook customer service problem that occurred on November 18th, 2017.