I think it's ridiculous! Facebook does Not offe...
A Facebook customer review by GetHuman user ~Lisa Rushing from November 21st, 2017
Background on ~Lisa Rushing's case
GetHuman: ~Lisa Rushing - can you tell our other Facebook customers when your case took place?
~Lisa Rushing: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa Rushing a list of common Facebook problems)
~Lisa Rushing: "Refund" was why I was trying to contact.
~Lisa Rushing's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa Rushing: I think it's ridiculous! Facebook does Not offer phone support. The question I have is NOT answered in the help page.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Lisa Rushing: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa Rushing: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Lisa Rushing: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Lisa Rushing: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa Rushing taken from his Facebook customer service problem that occurred on November 18th, 2017.