Facebook: MAC update tossed my pass word and email addy i...
A Facebook customer review by GetHuman user ~ HAVE NO SCREEN NAME from November 26th, 2017
Background on ~ HAVE NO SCREEN NAME's case
GetHuman: ~ HAVE NO SCREEN NAME - can you tell our other Facebook customers when your case took place?
~ HAVE NO SCREEN NAME: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~ HAVE NO SCREEN NAME a list of common Facebook problems)
~ HAVE NO SCREEN NAME: "Fraud" was why I was trying to contact.
~ HAVE NO SCREEN NAME's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ HAVE NO SCREEN NAME: MAC update tossed my pass word and email addy it went back to my old stuff for fb there has to be away to stop it from doing that
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~ HAVE NO SCREEN NAME: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ HAVE NO SCREEN NAME: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~ HAVE NO SCREEN NAME: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~ HAVE NO SCREEN NAME: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ HAVE NO SCREEN NAME taken from his Facebook customer service problem that occurred on November 21st, 2017.