Facebook: Mindblowing that a company as big and profitabl...
A Facebook customer review by GetHuman user ~BrinksBurgess from November 26th, 2017
Background on ~BrinksBurgess's case
GetHuman: ~BrinksBurgess - can you tell our other Facebook customers when your case took place?
~BrinksBurgess: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~BrinksBurgess a list of common Facebook problems)
~BrinksBurgess: "Can't Receive Code to Reset" was why I was trying to contact.
~BrinksBurgess's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BrinksBurgess: Mindblowing that a company as big and profitable as Facebook not only does not have phone support but also doesn't tell you why they blocked your account. They dont seem to hold themselves to the same standards they demand of themselves. Still waiting three days later.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~BrinksBurgess: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BrinksBurgess: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~BrinksBurgess: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~BrinksBurgess: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BrinksBurgess taken from his Facebook customer service problem that occurred on November 22nd, 2017.