My Facebook account was hacked and I need help...
A Facebook customer review by GetHuman user ~Michelle pedersen from November 25th, 2017
Background on ~Michelle pedersen's case
GetHuman: ~Michelle pedersen - can you tell our other Facebook customers when your case took place?
~Michelle pedersen: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle pedersen a list of common Facebook problems)
~Michelle pedersen: "Flagged Post" was why I was trying to contact.
~Michelle pedersen's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle pedersen: My Facebook account was hacked and I need help. The help button won't allow me to get in. It says I've to fast.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Michelle pedersen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle pedersen: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Michelle pedersen: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Michelle pedersen: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle pedersen taken from his Facebook customer service problem that occurred on November 17th, 2017.