Facebook: My account has been temporarily blocked and the...
A Facebook customer review by GetHuman user ~monalisa snow from November 26th, 2017
Background on ~monalisa snow's case
GetHuman: ~monalisa snow - can you tell our other Facebook customers when your case took place?
~monalisa snow: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~monalisa snow a list of common Facebook problems)
~monalisa snow: "Recover Hacked Account" was why I was trying to contact.
~monalisa snow's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~monalisa snow: My account has been temporarily blocked and the security questions are hard to answer please kindly unblock it am the owner of the account tnx a lot waiting for ur reply tnx
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~monalisa snow: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~monalisa snow: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~monalisa snow: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~monalisa snow: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~monalisa snow taken from his Facebook customer service problem that occurred on November 19th, 2017.