Phone number for help, really??? Facebook blows...

A Facebook customer review by GetHuman user ~Drifter 2013 from November 19th, 2017

Background on ~Drifter 2013's case

GetHuman: ~Drifter 2013 - can you tell our other Facebook customers when your case took place?
~Drifter 2013: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Drifter 2013: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Drifter 2013 a list of common Facebook problems)
~Drifter 2013: "Update account information" was why I was trying to contact.

~Drifter 2013's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Drifter 2013: Phone number for help, really??? Facebook blows especially when they want you to take pictures of your id. The pics will get erased how do we know they do?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Drifter 2013: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Drifter 2013: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Drifter 2013: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Drifter 2013: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Drifter 2013 taken from his Facebook customer service problem that occurred on November 17th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Drifter 2013's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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