Facebook: Somebody its stolen my photos and use it on a f...
A Facebook customer review by GetHuman user ~facebook user from November 26th, 2017
Background on ~facebook user's case
GetHuman: ~facebook user - can you tell our other Facebook customers when your case took place?
~facebook user: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~facebook user a list of common Facebook problems)
~facebook user: "Fraud" was why I was trying to contact.
~facebook user's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~facebook user: Somebody its stolen my photos and use it on a fake profile. I CAN NOT REACH NOBODY EVEN WITH HELP SUPPORT WHO DOESN'T WORK PROPERLY! SO I AM LOOKING AT THIS AND CANT DO NOTHING! FACEBOOK *****
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~facebook user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~facebook user: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~facebook user: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~facebook user: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~facebook user taken from his Facebook customer service problem that occurred on November 16th, 2017.