Facebook: They don't talk to you! Got a phone message di...
A Facebook customer review by GetHuman user ~Deborah Dudley Max from November 26th, 2017
Background on ~Deborah Dudley Max's case
GetHuman: ~Deborah Dudley Max - can you tell our other Facebook customers when your case took place?
~Deborah Dudley Max: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah Dudley Max a list of common Facebook problems)
~Deborah Dudley Max: "Fraud" was why I was trying to contact.
~Deborah Dudley Max's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah Dudley Max: They don't talk to you! Got a phone message directing to instructions - too fast to write down. Every time I try to post a link on my facebook page, I get a bluebox warning - Are you sure you want to leave this page? All I did was try to post info about vitamin D research... What's that about? I can't post?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Deborah Dudley Max: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah Dudley Max: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Deborah Dudley Max: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Deborah Dudley Max: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah Dudley Max taken from his Facebook customer service problem that occurred on November 18th, 2017.