They had a machine directing me to facebook hel...
A Facebook customer review by GetHuman user ~basha terminator from November 22nd, 2017
Background on ~basha terminator's case
GetHuman: ~basha terminator - can you tell our other Facebook customers when your case took place?
~basha terminator: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~basha terminator a list of common Facebook problems)
~basha terminator: "Account hacked" was why I was trying to contact.
~basha terminator's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~basha terminator: They had a machine directing me to facebook help service!!!! which that doesn't do anything worthless. That is why i'm looking for another way to each them!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~basha terminator: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~basha terminator: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~basha terminator: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~basha terminator: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~basha terminator taken from his Facebook customer service problem that occurred on November 15th, 2017.