Facebook: They need phone support too. How can they run...
A Facebook customer review by GetHuman user ~Dario Western from November 26th, 2017
Background on ~Dario Western's case
GetHuman: ~Dario Western - can you tell our other Facebook customers when your case took place?
~Dario Western: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Dario Western a list of common Facebook problems)
~Dario Western: "Recover Hacked Account" was why I was trying to contact.
~Dario Western's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dario Western: They need phone support too. How can they run the website efficiently if there is no human contact?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Dario Western: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dario Western: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Dario Western: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Dario Western: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dario Western taken from his Facebook customer service problem that occurred on November 22nd, 2017.