Facebook: how can you resolve an issue without speaking t...
A Facebook customer review by GetHuman user ~Rachael Wallace from November 22nd, 2017
Background on ~Rachael Wallace's case
GetHuman: ~Rachael Wallace - can you tell our other Facebook customers when your case took place?
~Rachael Wallace: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Rachael Wallace a list of common Facebook problems)
~Rachael Wallace: "Recover account" was why I was trying to contact.
~Rachael Wallace's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rachael Wallace: how can you resolve an issue without speaking to a live person? i tried every number and it just says they don't offer customer support at this time???
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Rachael Wallace: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rachael Wallace: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Rachael Wallace: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Rachael Wallace: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rachael Wallace taken from his Facebook customer service problem that occurred on November 14th, 2017.