Facebook: i am calling to speak to a person, the only rea...
A Facebook customer review by GetHuman user ~saundra boyd from November 23rd, 2017
Background on ~saundra boyd's case
GetHuman: ~saundra boyd - can you tell our other Facebook customers when your case took place?
~saundra boyd: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~saundra boyd a list of common Facebook problems)
~saundra boyd: "Fraud" was why I was trying to contact.
~saundra boyd's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saundra boyd: i am calling to speak to a person, the only reason i cannot is so many complaints to my understanding have come in!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~saundra boyd: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saundra boyd: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~saundra boyd: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~saundra boyd: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saundra boyd taken from his Facebook customer service problem that occurred on November 14th, 2017.