Facebook: i called them because i needed to talk to a per...
A Facebook customer review by GetHuman user ~joe zitlaw from November 27th, 2017
Background on ~joe zitlaw's case
GetHuman: ~joe zitlaw - can you tell our other Facebook customers when your case took place?
~joe zitlaw: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~joe zitlaw a list of common Facebook problems)
~joe zitlaw: "Recover account" was why I was trying to contact.
~joe zitlaw's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joe zitlaw: i called them because i needed to talk to a person for help with a serious issue and was told to go to the help page which is useless for my problem no hwlp at all
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~joe zitlaw: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joe zitlaw: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~joe zitlaw: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~joe zitlaw: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joe zitlaw taken from his Facebook customer service problem that occurred on November 22nd, 2017.