Facebook: poor, can't get thru ANYWHERE! Please Unfreeze...
A Facebook customer review by GetHuman user ~Thomas Atkielski from November 25th, 2017
Background on ~Thomas Atkielski's case
GetHuman: ~Thomas Atkielski - can you tell our other Facebook customers when your case took place?
~Thomas Atkielski: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas Atkielski a list of common Facebook problems)
~Thomas Atkielski: "Fraud" was why I was trying to contact.
~Thomas Atkielski's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas Atkielski: poor, can't get thru ANYWHERE! Please Unfreeze account that was frozen because I asked my daughter to get onto my page because she couldn't receive photos on her page! All is OK, please unfreeze! Thanks Tom
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Thomas Atkielski: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas Atkielski: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Thomas Atkielski: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Thomas Atkielski: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas Atkielski taken from his Facebook customer service problem that occurred on November 18th, 2017.