when i'm opening facebook i can't open it. .it...
A Facebook customer review by GetHuman user ~Melvin Tagore from November 24th, 2017
Background on ~Melvin Tagore's case
GetHuman: ~Melvin Tagore - can you tell our other Facebook customers when your case took place?
~Melvin Tagore: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Melvin Tagore a list of common Facebook problems)
~Melvin Tagore: "Business Page" was why I was trying to contact.
~Melvin Tagore's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melvin Tagore: when i'm opening facebook i can't open it. .it always writes the server is down but i have *G internet pack . all my friends can open it but i cannot . so immediately solve my problem i'm worried
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Melvin Tagore: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melvin Tagore: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Melvin Tagore: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Melvin Tagore: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melvin Tagore taken from his Facebook customer service problem that occurred on November 23rd, 2017.