Facebook: you guys need to offer phone support because I...
A Facebook customer review by GetHuman user ~Paul Parry from November 24th, 2017
Background on ~Paul Parry's case
GetHuman: ~Paul Parry - can you tell our other Facebook customers when your case took place?
~Paul Parry: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul Parry a list of common Facebook problems)
~Paul Parry: "Problem With a Page" was why I was trying to contact.
~Paul Parry's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul Parry: you guys need to offer phone support because I have an issue that needs your attention, I need to know how to hide who can see who I am friends with
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Paul Parry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul Parry: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Paul Parry: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Paul Parry: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul Parry taken from his Facebook customer service problem that occurred on November 21st, 2017.