Family Tax Credits: Awful. Long wait times, and you have to get pa...
A Family Tax Credits customer review by GetHuman user GetHuman-268337 from November 5th, 2017
Background on GetHuman-268337's case
GetHuman: GetHuman-268337 - can you tell our other Family Tax Credits customers when your case took place?
GetHuman-268337: Yeah. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Family Tax Credits, and if so, how?
GetHuman: And which of these common Family Tax Credits customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-268337 a list of common Family Tax Credits problems)
GetHuman-268337: "None of those really matches why I wanted to call Family Tax Credits that day." was why I was trying to call.
GetHuman-268337's review of Family Tax Credits customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Tax Credits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-268337: Awful. Long wait times, and you have to get passed back to the queue a dozen times because (and get this!) the seperate departments (working on the same file) are not allowed to talk to each other! So you have to go back and forth playing relay with what each side said. And then one team says something totally different to the other, and you're left in the dark.
GetHuman: Let's quantify your experience contacting Family Tax Credits. On a scale of 1 to 5, how easy is it go get help on a Family Tax Credits problem?
GetHuman-268337: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-268337: I'd give them a two out of five on communication.
GetHuman: And what about Family Tax Credits's ability to quickly and effectively address your problem?
GetHuman-268337: For that I would say three out of five.
GetHuman: And finally- any advice for other Family Tax Credits customers?
GetHuman-268337: Call them early in the day or late. Don't forget any personal or account information you might need for Family Tax Credits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-268337 taken from his Family Tax Credits customer service problem that occurred on October 30th, 2017.