I have several complaints about Fashion Bug. Fi...

A Fashion Bug customer review by GetHuman user ~"valued customer" from October 31st, 2017

Background on ~"valued customer"'s case

GetHuman: ~"valued customer" - can you tell our other Fashion Bug customers when your case took place?
~"valued customer": Sure. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Fashion Bug, and if so, how?
~"valued customer": I used the 800-767-1309 number I found for on the GetHuman Fashion Bug customer phone number page I was on: Fashion Bug Customer Service Phone Number
GetHuman: And which of these common Fashion Bug customer issues best describes the reason you wanted to talk to them?
(Shows ~"valued customer" a list of common Fashion Bug problems)
~"valued customer": "Overcharge/Strange charge" was why I was trying to call.

~"valued customer"'s review of Fashion Bug customer service

GetHuman: So how would you sum up your experience for GetHuman's Fashion Bug customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~"valued customer": I have several complaints about Fashion Bug. First my local Fashion Bug closed without warning to move to another store ** minutes away. Even the workers did not know until the day it occured. When I did decide to shop there, a necklace I bought broke. I took it back, and the replacement broke too! Also, I was shown no empathy when I contacted the credit card department. My payment was * days late (on a less than $**) balance and was given a $**.** late fee. I was late b*c I usually make my payments in the store. My sister passed away suddenly and I forgot to take my payment in. What kind of company is this? I will pay off my card and never shop there again.
GetHuman: Let's quantify your experience contacting Fashion Bug. On a scale of 1 to 5, how easy is it go get help on a Fashion Bug problem?
~"valued customer": I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~"valued customer": I'd give them a three out of five on communication.
GetHuman: And what about Fashion Bug's ability to quickly and effectively address your problem?
~"valued customer": For that I would say four out of five.
GetHuman: And finally- any advice for other Fashion Bug customers?
~"valued customer": Call them early in the day or late. Don't forget any personal or account information you might need for Fashion Bug to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~"valued customer" taken from his Fashion Bug customer service problem that occurred on October 22nd, 2017.

Fashion Bug

3.00 of 5 stars | 7 reviews

~"valued customer"'s Fashion Bug Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fashion Bug, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fashion Bug in any way.

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