Fashion Bug: They been calling me to say that I needed to pa...

A Fashion Bug customer review by GetHuman user ~Lola from November 7th, 2017

Background on ~Lola's case

GetHuman: ~Lola - can you tell our other Fashion Bug customers when your case took place?
~Lola: Yes I can. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Fashion Bug, and if so, how?
~Lola: I used the 800-767-1309 number I found for on the GetHuman Fashion Bug customer phone number page I was on: Fashion Bug Customer Service Phone Number
GetHuman: And which of these common Fashion Bug customer issues best describes the reason you wanted to talk to them?
(Shows ~Lola a list of common Fashion Bug problems)
~Lola: "Cancel order" was why I was trying to call.

~Lola's review of Fashion Bug customer service

GetHuman: So how would you sum up your experience for GetHuman's Fashion Bug customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lola: They been calling me to say that I needed to pay some fees for my fashion bug credit card, which I never used or shop with it. I decided to call them and cancel it, so the representative instead of working with me to cancel the credit card, he was asking me how I managed my finances, I was really disappointed by their service. But finally he cancelled it and made me pay $** fees. I swear, they will treat with an attorney the next time they will call me again.
GetHuman: Let's quantify your experience contacting Fashion Bug. On a scale of 1 to 5, how easy is it go get help on a Fashion Bug problem?
~Lola: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lola: I'd give them a one out of five on communication.
GetHuman: And what about Fashion Bug's ability to quickly and effectively address your problem?
~Lola: For that I would say two out of five.
GetHuman: And finally- any advice for other Fashion Bug customers?
~Lola: Call them early in the day or late. Don't forget any personal or account information you might need for Fashion Bug to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lola taken from his Fashion Bug customer service problem that occurred on October 29th, 2017.

Fashion Bug

3.00 of 5 stars | 7 reviews

~Lola's Fashion Bug Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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