Fashion Bug: No human ever answered, I was kept on a continu...

A Fashion Bug customer review by GetHuman user GetHuman-207465 from October 31st, 2017

Background on GetHuman-207465's case

GetHuman: GetHuman-207465 - can you tell our other Fashion Bug customers when your case took place?
GetHuman-207465: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Fashion Bug, and if so, how?
GetHuman-207465: I used the 800-767-1309 number I found for on the GetHuman Fashion Bug customer phone number page I was on: Fashion Bug Customer Service Phone Number
GetHuman: And which of these common Fashion Bug customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-207465 a list of common Fashion Bug problems)
GetHuman-207465: "Complaint" was why I was trying to call.

GetHuman-207465's review of Fashion Bug customer service

GetHuman: So how would you sum up your experience for GetHuman's Fashion Bug customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-207465: No human ever answered, I was kept on a continual loop. On line said my account info was invalid, on the phone, got the same information. Just want to cancel the card, and I can't get any help whatsoever.
GetHuman: Let's quantify your experience contacting Fashion Bug. On a scale of 1 to 5, how easy is it go get help on a Fashion Bug problem?
GetHuman-207465: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-207465: I'd give them a five out of five on communication.
GetHuman: And what about Fashion Bug's ability to quickly and effectively address your problem?
GetHuman-207465: For that I would say three out of five.
GetHuman: And finally- any advice for other Fashion Bug customers?
GetHuman-207465: Call them early in the day or late. Don't forget any personal or account information you might need for Fashion Bug to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-207465 taken from his Fashion Bug customer service problem that occurred on October 27th, 2017.

Fashion Bug

3.00 of 5 stars | 7 reviews

GetHuman-207465's Fashion Bug Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fashion Bug, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fashion Bug in any way.

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