FedEx: Over all service was very poor. Tel system is u...
A FedEx customer review by GetHuman user GetHuman-19966 from November 26th, 2017
Background on GetHuman-19966's case
GetHuman: GetHuman-19966 - can you tell our other FedEx customers when your case took place?
GetHuman-19966: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19966 a list of common FedEx problems)
GetHuman-19966: "Make a shipment" was why I was trying to call.
GetHuman-19966's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19966: Over all service was very poor. Tel system is unhelpful. Too many choices and lack of logic. There are other shippers that are very much better in communicating with their customers in a manner that will keep*them.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-19966: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19966: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-19966: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-19966: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19966 taken from his FedEx customer service problem that occurred on November 20th, 2017.