Fingerhut: it took me a whole week to order my items becau...
A Fingerhut customer review by GetHuman user ~nikole23m from November 19th, 2017
Background on ~nikole23m's case
GetHuman: ~nikole23m - can you tell our other Fingerhut customers when your case took place?
~nikole23m: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~nikole23m a list of common Fingerhut problems)
~nikole23m: "Overcharge/Strange charge" was why I was trying to call.
~nikole23m's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nikole23m: it took me a whole week to order my items because they had my husbands social wrong took it down and then they told me they could not take social like so much bs and then when I finally placed my order the guy got it wrong and I asked him if he had it correct * timese and he said yes and it wasant so ridiculous they really need better customer service reps cause not only are the rude they are not helpful at all
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~nikole23m: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nikole23m: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~nikole23m: For that I would say five out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~nikole23m: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nikole23m taken from his Fingerhut customer service problem that occurred on November 18th, 2017.