First American Home Warranty: My husband and I are both active duty services...

A First American Home Warranty customer review by GetHuman user ~Lisa from November 28th, 2017

Background on ~Lisa's case

GetHuman: ~Lisa - can you tell our other First American Home Warranty customers when your case took place?
~Lisa: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to First American Home Warranty, and if so, how?
~Lisa: I used the 800-992-3400 number I found for on the GetHuman First American Home Warranty customer phone number page I was on: First American Home Warranty Customer Service Phone Number
GetHuman: And which of these common First American Home Warranty customer issues best describes the reason you wanted to talk to them?
Shows ~Lisa a list of common First American Home Warranty problems
~Lisa: "None of those really matches why I wanted to call {{company.name}} that day." was why I was trying to call.

~Lisa's review of First American Home Warranty customer service

GetHuman: So how would you sum up your experience for GetHuman's First American Home Warranty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa: My husband and I are both active duty services member (military) we sacrifice our lives for this country our jobs are very demanding and we really don't have a lot of spare time so it was inconsiderate for this company to have us wait for a month and still no solution.I told one of the supervisors that my payment was never late therefore I expected good customer service and that this company was robbing me, I realize lot of the supervisors and clerks did not know what they were doing.this has been the worst experience I have ever had with any company. customer service was horrible, commitment to the customer was horrible,consideration to the customer was horrible ,unqualified technicians and poor customer services.
GetHuman: Let's quantify your experience contacting First American Home Warranty. On a scale of 1 to 5, how easy is it go get help on a First American Home Warranty problem?
~Lisa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa: I'd give them a one out of five on communication.
GetHuman: And what about First American Home Warranty's ability to quickly and effectively address your problem?
~Lisa: For that I would say one out of five.
GetHuman: And finally- any advice for other First American Home Warranty customers?
~Lisa: Call them early in the day or late. Don't forget any personal or account information you might need for First American Home Warranty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa taken from his First American Home Warranty customer service problem that occurred on November 24th, 2017.

First American Home Warranty

1.47 of 5 stars | 99 reviews
First American Home Warranty ReviewsFirst American Home Warranty's Phone NumberAll First American Home Warranty contact infoGeneral First American Home Warranty customer service info
~Lisa's First American Home Warranty Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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