First American Home Warranty: Terrible customer service. Trying to get an app...
A First American Home Warranty customer review by GetHuman user ~Fix My Appliance from November 28th, 2017
Background on ~Fix My Appliance's case
GetHuman: ~Fix My Appliance - can you tell our other First American Home Warranty customers when your case took place?
~Fix My Appliance: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to First American Home Warranty, and if so, how?
GetHuman: And which of these common First American Home Warranty customer issues best describes the reason you wanted to talk to them?
(Shows ~Fix My Appliance a list of common First American Home Warranty problems)
~Fix My Appliance: "None of those really matches why I wanted to call First American Home Warranty that day." was why I was trying to call.
~Fix My Appliance's review of First American Home Warranty customer service
GetHuman: So how would you sum up your experience for GetHuman's First American Home Warranty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fix My Appliance: Terrible customer service. Trying to get an appliance repaired. Repairman has been out * times but problem not fixed. I was on hold ** minutes this morning listening to bad music and finally hung up. I have now been on hold for ** minutes and still counting. And lastly, when I do get someone they speak broken English and you can hardly understand them.
GetHuman: Let's quantify your experience contacting First American Home Warranty. On a scale of 1 to 5, how easy is it go get help on a First American Home Warranty problem?
~Fix My Appliance: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fix My Appliance: I'd give them a two out of five on communication.
GetHuman: And what about First American Home Warranty's ability to quickly and effectively address your problem?
~Fix My Appliance: For that I would say one out of five.
GetHuman: And finally- any advice for other First American Home Warranty customers?
~Fix My Appliance: Call them early in the day or late. Don't forget any personal or account information you might need for First American Home Warranty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fix My Appliance taken from his First American Home Warranty customer service problem that occurred on November 22nd, 2017.