Fitness 19: The guy said his name was Ryan supposedly, but...
A Fitness 19 customer review by GetHuman user ~Richard G from November 22nd, 2017
Background on ~Richard G's case
GetHuman: ~Richard G - can you tell our other Fitness 19 customers when your case took place?
~Richard G: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Fitness 19, and if so, how?
GetHuman: And which of these common Fitness 19 customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard G a list of common Fitness 19 problems)
~Richard G: "Become a member" was why I was trying to call.
~Richard G's review of Fitness 19 customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitness 19 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard G: The guy said his name was Ryan supposedly, but Ryan at fitness ** would not let me use my pass at the location in Livermore Ca. Because i had previously had a pass. My pass had no expiration date an there was no info about using the seven day passes once on the coupon. I had planned on getting a membership BUT because of the scene the employee made (Ryan) i don't think I'd fill comfortable going into the establishment. Customer service is key, if Ryan would have not been so smart mouth an offensive
GetHuman: Let's quantify your experience contacting Fitness 19. On a scale of 1 to 5, how easy is it go get help on a Fitness 19 problem?
~Richard G: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard G: I'd give them a one out of five on communication.
GetHuman: And what about Fitness 19's ability to quickly and effectively address your problem?
~Richard G: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitness 19 customers?
~Richard G: Call them early in the day or late. Don't forget any personal or account information you might need for Fitness 19 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard G taken from his Fitness 19 customer service problem that occurred on November 14th, 2017.