Flexsteel Industries, Inc.: Flexsteel delivered the wrong sofa to our home...

A Flexsteel Industries, Inc. customer review by GetHuman user ~Liam from November 27th, 2017

Background on ~Liam's case

GetHuman: ~Liam - can you tell our other Flexsteel Industries, Inc. customers when your case took place?
~Liam: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Flexsteel Industries, Inc., and if so, how?
~Liam: I used the 563-556-7730 number I found for on the GetHuman Flexsteel Industries, Inc. customer phone number page I was on: Flexsteel Industries, Inc. Customer Service Phone Number
GetHuman: And which of these common Flexsteel Industries, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Liam a list of common Flexsteel Industries, Inc. problems)
~Liam: "Warranty claim" was why I was trying to call.

~Liam's review of Flexsteel Industries, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Flexsteel Industries, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Liam: Flexsteel delivered the wrong sofa to our home and now it's on backorder. The store where we bought it has been responsive, Flexsteel has not. I filled out a customer service form online and have been waiting two weeks for a reply. The phone operator was frank in her doubt that anything could be accomplished over the phone.
GetHuman: Let's quantify your experience contacting Flexsteel Industries, Inc.. On a scale of 1 to 5, how easy is it go get help on a Flexsteel Industries, Inc. problem?
~Liam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Liam: I'd give them a four out of five on communication.
GetHuman: And what about Flexsteel Industries, Inc.'s ability to quickly and effectively address your problem?
~Liam: For that I would say one out of five.
GetHuman: And finally- any advice for other Flexsteel Industries, Inc. customers?
~Liam: Call them early in the day or late. Don't forget any personal or account information you might need for Flexsteel Industries, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Liam taken from his Flexsteel Industries, Inc. customer service problem that occurred on November 19th, 2017.

Flexsteel Industries, Inc.

2.14 of 5 stars | 43 reviews

~Liam's Flexsteel Industries, Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Flexsteel Industries, Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Flexsteel Industries, Inc. in any way.

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