Flexsteel Industries, Inc.: Have a a quality issue with a recliner sofa I b...
A Flexsteel Industries, Inc. customer review by GetHuman user ~SLT from November 27th, 2017
Background on ~SLT's case
GetHuman: ~SLT - can you tell our other Flexsteel Industries, Inc. customers when your case took place?
~SLT: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Flexsteel Industries, Inc., and if so, how?
GetHuman: And which of these common Flexsteel Industries, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~SLT a list of common Flexsteel Industries, Inc. problems)
~SLT: "Repairs" was why I was trying to call.
~SLT's review of Flexsteel Industries, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Flexsteel Industries, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SLT: Have a a quality issue with a recliner sofa I bought. Have already tried to get resolved with furniture store, Flexsteel not very willing to help, only go back to furniture store on my behalf. Leather ripping at all seams. Very expensive sofa to have to replace after ** months!
GetHuman: Let's quantify your experience contacting Flexsteel Industries, Inc.. On a scale of 1 to 5, how easy is it go get help on a Flexsteel Industries, Inc. problem?
~SLT: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SLT: I'd give them a five out of five on communication.
GetHuman: And what about Flexsteel Industries, Inc.'s ability to quickly and effectively address your problem?
~SLT: For that I would say two out of five.
GetHuman: And finally- any advice for other Flexsteel Industries, Inc. customers?
~SLT: Call them early in the day or late. Don't forget any personal or account information you might need for Flexsteel Industries, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SLT taken from his Flexsteel Industries, Inc. customer service problem that occurred on November 19th, 2017.