Flexsteel Industries, Inc.: I was told that they don't speak with customers...
A Flexsteel Industries, Inc. customer review by GetHuman user ~toeknee1 from November 19th, 2017
Background on ~toeknee1's case
GetHuman: ~toeknee1 - can you tell our other Flexsteel Industries, Inc. customers when your case took place?
~toeknee1: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Flexsteel Industries, Inc., and if so, how?
GetHuman: And which of these common Flexsteel Industries, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~toeknee1 a list of common Flexsteel Industries, Inc. problems)
~toeknee1: "Returns" was why I was trying to call.
~toeknee1's review of Flexsteel Industries, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Flexsteel Industries, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toeknee1: I was told that they don't speak with customers only dealers. I'm surprised that a company this old still doesn't understand that customers and NOT dealers buy and use their products. It might be time for us to rethink our upcoming purchase. I'm concerned that If I run into a bad dealer that I'll be stuck with no recourse since flexsteel doesn't speak with customers.
GetHuman: Let's quantify your experience contacting Flexsteel Industries, Inc.. On a scale of 1 to 5, how easy is it go get help on a Flexsteel Industries, Inc. problem?
~toeknee1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toeknee1: I'd give them a four out of five on communication.
GetHuman: And what about Flexsteel Industries, Inc.'s ability to quickly and effectively address your problem?
~toeknee1: For that I would say three out of five.
GetHuman: And finally- any advice for other Flexsteel Industries, Inc. customers?
~toeknee1: Call them early in the day or late. Don't forget any personal or account information you might need for Flexsteel Industries, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toeknee1 taken from his Flexsteel Industries, Inc. customer service problem that occurred on November 15th, 2017.