FootballFanatics.com: I ordered items on a Weds that I needed by Sat...
A FootballFanatics.com customer review by GetHuman user ~jthoene from November 19th, 2017
Background on ~jthoene's case
GetHuman: ~jthoene - can you tell our other FootballFanatics.com customers when your case took place?
~jthoene: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to FootballFanatics.com, and if so, how?
GetHuman: And which of these common FootballFanatics.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jthoene a list of common FootballFanatics.com problems)
~jthoene: "Overcharge/Strange charge" was why I was trying to call.
~jthoene's review of FootballFanatics.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FootballFanatics.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jthoene: I ordered items on a Weds that I needed by Sat. There were multiple shipping choices. It was before noon, so I chose *-day shipping. I didn't receive a confirmation of shipping until ** hours later and noted that goods would not arrive until Mon. I called customer service who basically said that "technically we are right and you are wrong." Not good choice of words in that situation. I wanted to cancel order, but they said too bad that goods already on the way and can't stop the FedEx machine. I looked at how to return goods, but those needed a form to be attached else they would not refund all money. Since items are gong to a third party's address, that one won't work either. Overall, a bad experience in trying to order with respect to a timeline, in having order filled and shipped in timely fashion, and in getting help from customer service to find a solution. I won't do business with this firm EVER again.
GetHuman: Let's quantify your experience contacting FootballFanatics.com. On a scale of 1 to 5, how easy is it go get help on a FootballFanatics.com problem?
~jthoene: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jthoene: I'd give them a three out of five on communication.
GetHuman: And what about FootballFanatics.com's ability to quickly and effectively address your problem?
~jthoene: For that I would say five out of five.
GetHuman: And finally- any advice for other FootballFanatics.com customers?
~jthoene: Call them early in the day or late. Don't forget any personal or account information you might need for FootballFanatics.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jthoene taken from his FootballFanatics.com customer service problem that occurred on November 15th, 2017.