FootballFanatics.com: I waited about * minutes and was hung up on wit...
A FootballFanatics.com customer review by GetHuman user ~LilShortRib from November 27th, 2017
Background on ~LilShortRib's case
GetHuman: ~LilShortRib - can you tell our other FootballFanatics.com customers when your case took place?
~LilShortRib: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to FootballFanatics.com, and if so, how?
GetHuman: And which of these common FootballFanatics.com customer issues best describes the reason you wanted to talk to them?
(Shows ~LilShortRib a list of common FootballFanatics.com problems)
~LilShortRib: "Overcharge/Strange charge" was why I was trying to call.
~LilShortRib's review of FootballFanatics.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FootballFanatics.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LilShortRib: I waited about * minutes and was hung up on without speaking to anyone. I called back and waited about * minutes. The lady I spoke with was very friendly and answered all of my questions.
GetHuman: Let's quantify your experience contacting FootballFanatics.com. On a scale of 1 to 5, how easy is it go get help on a FootballFanatics.com problem?
~LilShortRib: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LilShortRib: I'd give them a five out of five on communication.
GetHuman: And what about FootballFanatics.com's ability to quickly and effectively address your problem?
~LilShortRib: For that I would say five out of five.
GetHuman: And finally- any advice for other FootballFanatics.com customers?
~LilShortRib: Call them early in the day or late. Don't forget any personal or account information you might need for FootballFanatics.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LilShortRib taken from his FootballFanatics.com customer service problem that occurred on November 25th, 2017.