FragranceX.com: I contacted them though email and got the repla...
A FragranceX.com customer review by GetHuman user ~Eid from November 26th, 2017
Background on ~Eid's case
GetHuman: ~Eid - can you tell our other FragranceX.com customers when your case took place?
~Eid: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to FragranceX.com, and if so, how?
GetHuman: And which of these common FragranceX.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Eid a list of common FragranceX.com problems)
~Eid: "Change order" was why I was trying to call.
~Eid's review of FragranceX.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FragranceX.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eid: I contacted them though email and got the replay in less than * hours. Good service from Fragrancex, although my request wasn't fulfilled.
GetHuman: Let's quantify your experience contacting FragranceX.com. On a scale of 1 to 5, how easy is it go get help on a FragranceX.com problem?
~Eid: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eid: I'd give them a five out of five on communication.
GetHuman: And what about FragranceX.com's ability to quickly and effectively address your problem?
~Eid: For that I would say five out of five.
GetHuman: And finally- any advice for other FragranceX.com customers?
~Eid: Call them early in the day or late. Don't forget any personal or account information you might need for FragranceX.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eid taken from his FragranceX.com customer service problem that occurred on November 23rd, 2017.