FragranceX.com: On October, November and December of **** I mad...
A FragranceX.com customer review by GetHuman user ~JoseOliveira from November 16th, 2017
Background on ~JoseOliveira's case
GetHuman: ~JoseOliveira - can you tell our other FragranceX.com customers when your case took place?
~JoseOliveira: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to FragranceX.com, and if so, how?
GetHuman: And which of these common FragranceX.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JoseOliveira a list of common FragranceX.com problems)
~JoseOliveira: "Make a purchase" was why I was trying to call.
~JoseOliveira's review of FragranceX.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FragranceX.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoseOliveira: On October, November and December of **** I made ** orders from FragranceX.com and never received them. Those orders were paid with a credit card. The number of the orders are: *******, *******, *******, *******, *******, *******, *******, *******, *******, *******, *******, *******, *******, *******, *******. FragranceX.com showed total disrespect to the customer by taking my money and never delivering the product. I DO NOT recomend ANYONE to buy in this store.
GetHuman: Let's quantify your experience contacting FragranceX.com. On a scale of 1 to 5, how easy is it go get help on a FragranceX.com problem?
~JoseOliveira: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoseOliveira: I'd give them a three out of five on communication.
GetHuman: And what about FragranceX.com's ability to quickly and effectively address your problem?
~JoseOliveira: For that I would say five out of five.
GetHuman: And finally- any advice for other FragranceX.com customers?
~JoseOliveira: Call them early in the day or late. Don't forget any personal or account information you might need for FragranceX.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoseOliveira taken from his FragranceX.com customer service problem that occurred on November 7th, 2017.