FragranceX.com: We have been out of computer service and I am j...
A FragranceX.com customer review by GetHuman user ~Louann Rountree from November 23rd, 2017
Background on ~Louann Rountree's case
GetHuman: ~Louann Rountree - can you tell our other FragranceX.com customers when your case took place?
~Louann Rountree: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to FragranceX.com, and if so, how?
GetHuman: And which of these common FragranceX.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Louann Rountree a list of common FragranceX.com problems)
~Louann Rountree: "Complaint" was why I was trying to call.
~Louann Rountree's review of FragranceX.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FragranceX.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louann Rountree: We have been out of computer service and I am just now checking my e-mails. My order number ***** did not go through. Very rude customer service rep and I just wanted someone to check my order so I can use another card. Louann Rountree cell:***-***-****.Your website says **** service I'm confused
GetHuman: Let's quantify your experience contacting FragranceX.com. On a scale of 1 to 5, how easy is it go get help on a FragranceX.com problem?
~Louann Rountree: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louann Rountree: I'd give them a five out of five on communication.
GetHuman: And what about FragranceX.com's ability to quickly and effectively address your problem?
~Louann Rountree: For that I would say four out of five.
GetHuman: And finally- any advice for other FragranceX.com customers?
~Louann Rountree: Call them early in the day or late. Don't forget any personal or account information you might need for FragranceX.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Louann Rountree taken from his FragranceX.com customer service problem that occurred on November 20th, 2017.