Freedom Mortgage: After searching and using all available numbers...

A Freedom Mortgage customer review by GetHuman user ~ncrun from November 23rd, 2017

Background on ~ncrun's case

GetHuman: ~ncrun - can you tell our other Freedom Mortgage customers when your case took place?
~ncrun: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Freedom Mortgage, and if so, how?
~ncrun: I used the 800-847-9937 number I found for on the GetHuman Freedom Mortgage customer phone number page I was on: Freedom Mortgage Customer Service Phone Number
GetHuman: And which of these common Freedom Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~ncrun a list of common Freedom Mortgage problems)
~ncrun: "Extension" was why I was trying to call.

~ncrun's review of Freedom Mortgage customer service

GetHuman: So how would you sum up your experience for GetHuman's Freedom Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ncrun: After searching and using all available numbers I used this method to try to make an escrow payment. I finally got someone on the line who said they would transfer me to the right dept. but I asked for the * to that dept first. Glad I did because the transfer just sent me to be disconnected after about a minute of dead air. I used ***-***-**** to get someone. prompts *-*-*-*
GetHuman: Let's quantify your experience contacting Freedom Mortgage. On a scale of 1 to 5, how easy is it go get help on a Freedom Mortgage problem?
~ncrun: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ncrun: I'd give them a four out of five on communication.
GetHuman: And what about Freedom Mortgage's ability to quickly and effectively address your problem?
~ncrun: For that I would say five out of five.
GetHuman: And finally- any advice for other Freedom Mortgage customers?
~ncrun: Call them early in the day or late. Don't forget any personal or account information you might need for Freedom Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ncrun taken from his Freedom Mortgage customer service problem that occurred on November 17th, 2017.

Freedom Mortgage

5.00 of 5 stars | 7 reviews

~ncrun's Freedom Mortgage Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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