Freedom Mortgage: I have been on hold for over ** min, then trans...
A Freedom Mortgage customer review by GetHuman user ~Kari from November 23rd, 2017
Background on ~Kari's case
GetHuman: ~Kari - can you tell our other Freedom Mortgage customers when your case took place?
~Kari: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Freedom Mortgage, and if so, how?
GetHuman: And which of these common Freedom Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Kari a list of common Freedom Mortgage problems)
~Kari: "Repayment question" was why I was trying to call.
~Kari's review of Freedom Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Freedom Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kari: I have been on hold for over ** min, then transferred to someone else, another ** min and still waiting, it just says there isn't anyone ahead of me!!! When I do get someone they just transfer me! Horrible!!
GetHuman: Let's quantify your experience contacting Freedom Mortgage. On a scale of 1 to 5, how easy is it go get help on a Freedom Mortgage problem?
~Kari: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kari: I'd give them a four out of five on communication.
GetHuman: And what about Freedom Mortgage's ability to quickly and effectively address your problem?
~Kari: For that I would say five out of five.
GetHuman: And finally- any advice for other Freedom Mortgage customers?
~Kari: Call them early in the day or late. Don't forget any personal or account information you might need for Freedom Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kari taken from his Freedom Mortgage customer service problem that occurred on November 19th, 2017.