Freedom Mortgage: I'm getting the run-around on a serious mistake...

A Freedom Mortgage customer review by GetHuman user ~sad customer from November 14th, 2017

Background on ~sad customer's case

GetHuman: ~sad customer - can you tell our other Freedom Mortgage customers when your case took place?
~sad customer: Sure. It was late at night, on November 5th.
GetHuman: Did you reach out to Freedom Mortgage, and if so, how?
~sad customer: I used the 800-847-9937 number I found for on the GetHuman Freedom Mortgage customer phone number page I was on: Freedom Mortgage Customer Service Phone Number
GetHuman: And which of these common Freedom Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~sad customer a list of common Freedom Mortgage problems)
~sad customer: "Eligibility question" was why I was trying to call.

~sad customer's review of Freedom Mortgage customer service

GetHuman: So how would you sum up your experience for GetHuman's Freedom Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sad customer: I'm getting the run-around on a serious mistake made by the accounting folks. just sent another email with evidence to support the mistake they've made. Instead of supporting me they are looking or ways to charge me more money?!
GetHuman: Let's quantify your experience contacting Freedom Mortgage. On a scale of 1 to 5, how easy is it go get help on a Freedom Mortgage problem?
~sad customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sad customer: I'd give them a five out of five on communication.
GetHuman: And what about Freedom Mortgage's ability to quickly and effectively address your problem?
~sad customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Freedom Mortgage customers?
~sad customer: Call them early in the day or late. Don't forget any personal or account information you might need for Freedom Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sad customer taken from his Freedom Mortgage customer service problem that occurred on November 5th, 2017.

Freedom Mortgage

5.00 of 5 stars | 7 reviews

~sad customer's Freedom Mortgage Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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